Skip to main content

Missing 500+ FREE text from Smart Buddy!!

Here's the deal - last June 20, 2010 I checked my Smart Buddy's balance - it said that I had load credits amounting to P2.31 with 913 FREE text messages to ALL networks.

Last June 30, 2010 out of curiousity, I checked my balance - the load credit was still the same at P2.31 while the FREE text messages to ALL networks was depleted to only 316.  This got me irritated, I immediately called the Smart hotline - to which my call was REJECTED because I had insufficient load to make the call!  I then used a landline, and was once again rejected because of the same reason.  I had to punch in a friend's number just to get through and these are what transpired:

June 30, 2010 about 5 in the afternoon:
I was able to speak to a CSR names Keanz Quintana.
-  I waited for the call back of Mr. Jasper Salapare (supervisor) because Keanz assured me that her supervisor will give me a call within the day
-  I never got a call back

July 1, 2010 at about 9 in the morning:
-  I called again and was able to speak to Virgie (?)
-  She then assured me that she will do the follow-up herself
-  I waited and never got a call back

July 2, 2010 at about 8 in the morning:
-  I called again and spoke to Chanelle Sison
-  She told me that as of 9:00pm on July 1, 2010 my free text messages to all networks is 166
-  I check my balance right there and then, the result was 307 FREE text messages to all networks
-  I asked how come there's a discrepancy with the information, she didn't know what to answer and instead told me to try checking my balance through 'WebConnect'
-  I got confused and asked her why I should check my balance through 'WebConnect' if I can check my balance on my mobile phone, does that mean that the balance I get on my mobile phone is not accurate?  She said 'Its accurate ma'am'
-  I then asked to speak to a supervisor and while waiting, the conversation was cut off
-  I called once again and was able to speak to CSR Eldrol Lumayag
-  I asked her to look for Chanelle Sison because our conversation was cut off - she then told me that they're thousands and she won't be able to locate Chanelle Sison.  I asked her to check my records to see if Chanelle left any remarks - and Chanelle did - she endorsed me to a TL Olga.
-  I then asked to speak to a supervisor and STILL CRS Eldrol Lumayag REFUSED to transfer the call, saying that 'Our supervisor is willing to give you a call naman talaga'  I know they're willing but the call is just NOT happening!
-  I am on the phone still with Eldrol and she said that the issue has been resolved - HOW THE HELL WAS IT RESOLVED??  I do not have ANY feedback whatsoever from them!
-  WHAT KIND OF CUSTOMER SERVICE IS THIS??

Can someone help me?  I am so FRUSTRATED already!!

Comments

  1. grabe naman yan! PLDT din yan di ba? magulo talaga sila... remember yun problem ng mom ko hay up to now di pa nila naayos... OA na ah September of last year pa yun!
    xoxo

    ReplyDelete
  2. Smart Buddy stole my load! Plus after I enrolled in the P500/month unlimited talk plan, I can no longer make phone calls? I could still connect but I can't use *6400, which means I have to pay for the call. SCAM! SCAM! SCAM!

    ReplyDelete

Post a Comment

Popular posts from this blog

Breastfeeding Mama!

"Welcome to the Milk Mama Diaries Carnival (July). For this month, we join the National Nutrition Council - Department of Health in celebrating Nutrition Month with the theme "Isulong ang Breastfeeding - Tama, Sapat at EKsklusibo!" Participants will share their experiences in promoting breastfeeding or their tips on how breastfeeding should be promoted. Please scroll down to the end of this post and check out the other carnival participants." When I got pregnant, I knew instantly that I would be breastfeeding my baby.  My mom found it odd that I decided to breastfeed - this was because I grew up formula fed.  My twin brother and I were given formula since birth, there was no attempt whatsoever to breastfeed.  In fact my mom recounted that she was given medicine to stop the milk production.  My pedia, Dr. Joy Ty-Sy said that during my mom's time (when she had us) it was the boom of formulas, that it was the trend that time.  I grew up with formula, my c

ANSON SUPERMARKET - Grocery delivery!!

Sharing is caring, so we can't keep it a secret any longer.  THIS is where we get out groceries!  Well, Anson Supermarket has been where we have been purchasing all of our kids' diapers!  From Kailee to Connor to Shobe!  Yes, yes, yes! A week into the lockdown, it just occurred to us that we can get our groceries from them - but then we thought, we didn't want to force them to do it - after all it's a different time now.  But when we asked and they said yes, it was like we won the lottery.  We sent out our list - a very VERY SPECIFIC list and voila after a day or two (we weren't in a rush) they told us to schedule a pick up.  Please remember that I am sharing this with you guys because I believe so much in the saying 'sharing is caring'.  Please be mindful of your language and respect those who will call or message you about your orders.  Also note that some items might NOT be available - so manage your expectations.   They're a full functioning

#CookingQuest: Winter Melon Soup ala Didi #EnhancedCommunity

One of the things that gets ooohs and aaaahs in a chinese restaurant is the #WinterMelonSoup.   You may ask why?  Well because with this soup, restaurants use the winter melon itself as a huge bowl to serve the soup!  It's a sight to see as you'll be amazed how they were able to pull it off.  You'll see the whole winter melon, and then suddenly they're take out the top part and when you peek in, the soup is inside together with meat bits and other veggies!  My mom has tried it at home, and I remember her being nervous that the winter melon doesn't break apart, kunde sira ang presentation! So during this #EnhancedCommunityQuarantine, I chanced upon Theo's Farm that they have winter melon, so I ordered.  When I saw it - I knew I wouldn't be able to pull off the carving and serving the winter melon.  It actually made the preparation easier.  I had to ask my mom, and she told me to steam the winter melon to soften it.  Honestly, I don't think I can w