Skip to main content

Smart's 1time goodwill appeasement..

Last weekend, I got a direct message from SmartCares:
(Read from the bottom post up as the first message is at the bottom)




Okay - to be honest, I was insulted.  Why?  Because to appease me, they're just throwing in 500 free global texts!  I mean, the reason why I'm complaining is not about getting a 'freebie' out of them, but to get to the truth of where my missing 570+ free text messages were!

At first, I thought of accepting it and forgetting the whole thing, but then I realized - when I accept this, it will mean that all my complaining will be for nothing!  I mean, for sure they will just stop and deem the complaint as 'closed' and 'resolved' because I accepted their offer, right?  And I do not want that!  I want justice!  I want them to investigate where in hell are my missing 570+ free text messages!

I've asked a lot of people on their opinion on this and they told me just to accept it, because - I got what I wanted.  But you see, this is NOT what I wanted.  What I wanted was a PROPER investigation on where my 570+ missing FREE text messages were!  You can read in one of their messages that indeed, I was right - FREE TEXT TO ALL NETWORKS HAS NO EXPIRY!  So where did my 570+ free texts go?  Why did it just disappear??

I wrote them another letter relaying my reluctance to accept.  I mean, I do value good customer service - but not this way.  No shortcuts just to appease me.

Some may say that I'm making a big deal out of this but - yes, I truly am - because 570+ free text messages is not something you can just throw away - in reality, it's almost as if  570+ pesos was suddenly missing from your wallet?  Say on June 20 you had about 913pesos, then on June 30 - you checked and saw that you only had 316pesos left!  Won't you wonder what happened?  Won't you trace back to June 20 and check out your expenses one by one just to make sure that every peso was accounted for?  You will right?  And that is exactly what I am doing now.

I just hope that Smart can investigate on this, I hope this can be resolved in the correct way - no shortcuts.

Me thinks - if I was given this one time goodwill appeasement, should ALL those who have complained (previously and currently) be given the same kind treatment?

Esep... Esep!

Comments

  1. i get where you're coming from, didi. ganyan din problema ko sa smart bro dati (via my pinayandmoney blog). smart couldn't give a decent answer. they'd rather give the freebies hoping we'd stop complaining. but, of course, it's the principle of the thing.

    ReplyDelete
  2. What if they tell you that it is a system problem and currently being investigated so it can be resolved so it will not happen to other people.

    Will this be acceptable to you and deem the case closed?

    ReplyDelete
  3. i know how you feel. it's like giving a crying baby a pacifier but not addressing the reason why she's actually crying.

    but yeah, like mickey, i'd also ask you the same thing. if they said something like that, would that be acceptable?

    ReplyDelete
  4. @Rochelle - I agree with the principle thing, but I don't think they understand that.

    @Mickey - Honestly, that would be a better answer compared to just saying nothing and offering freebies. At least I know that they thought of an answer.

    @Michelle - It would be acceptable somehow because they put an effort in saying something more credible. But I just hope its the truth..

    ReplyDelete
  5. I don't think you're making a big deal out of this! I would've done exactly what you have done. (Consuelo de bobs but at least Smart has better customer service than Sun heheh.). I say demand an explanation and compensation.

    ReplyDelete

Post a Comment

Popular posts from this blog

Breastfeeding Mama!

"Welcome to the Milk Mama Diaries Carnival (July). For this month, we join the National Nutrition Council - Department of Health in celebrating Nutrition Month with the theme "Isulong ang Breastfeeding - Tama, Sapat at EKsklusibo!" Participants will share their experiences in promoting breastfeeding or their tips on how breastfeeding should be promoted. Please scroll down to the end of this post and check out the other carnival participants." When I got pregnant, I knew instantly that I would be breastfeeding my baby.  My mom found it odd that I decided to breastfeed - this was because I grew up formula fed.  My twin brother and I were given formula since birth, there was no attempt whatsoever to breastfeed.  In fact my mom recounted that she was given medicine to stop the milk production.  My pedia, Dr. Joy Ty-Sy said that during my mom's time (when she had us) it was the boom of formulas, that it was the trend that time.  I grew up with formula, my c

ANSON SUPERMARKET - Grocery delivery!!

Sharing is caring, so we can't keep it a secret any longer.  THIS is where we get out groceries!  Well, Anson Supermarket has been where we have been purchasing all of our kids' diapers!  From Kailee to Connor to Shobe!  Yes, yes, yes! A week into the lockdown, it just occurred to us that we can get our groceries from them - but then we thought, we didn't want to force them to do it - after all it's a different time now.  But when we asked and they said yes, it was like we won the lottery.  We sent out our list - a very VERY SPECIFIC list and voila after a day or two (we weren't in a rush) they told us to schedule a pick up.  Please remember that I am sharing this with you guys because I believe so much in the saying 'sharing is caring'.  Please be mindful of your language and respect those who will call or message you about your orders.  Also note that some items might NOT be available - so manage your expectations.   They're a full functioning

#CookingQuest: Winter Melon Soup ala Didi #EnhancedCommunity

One of the things that gets ooohs and aaaahs in a chinese restaurant is the #WinterMelonSoup.   You may ask why?  Well because with this soup, restaurants use the winter melon itself as a huge bowl to serve the soup!  It's a sight to see as you'll be amazed how they were able to pull it off.  You'll see the whole winter melon, and then suddenly they're take out the top part and when you peek in, the soup is inside together with meat bits and other veggies!  My mom has tried it at home, and I remember her being nervous that the winter melon doesn't break apart, kunde sira ang presentation! So during this #EnhancedCommunityQuarantine, I chanced upon Theo's Farm that they have winter melon, so I ordered.  When I saw it - I knew I wouldn't be able to pull off the carving and serving the winter melon.  It actually made the preparation easier.  I had to ask my mom, and she told me to steam the winter melon to soften it.  Honestly, I don't think I can w