I just received our SOA dated April 12, 2012 and STILL our consumption was averaged to 41cu, same as it was in the previous bill. I called the Maynilad hotline and they didn't know why it was the same. The following day - a Maynilad representative went to us and informed us that there was indeed an erroneous reading done last February - that instead of 5728, the meter reader input 5782. The current reading as of that day was 5779. He said that he will make sure that an action will be made immediately.
Photo grabbed from THIS site
Everything is still done manually in our country, even the meter readings for electricity and water. A person still has to go around the metro listing down readings. In the recent year, I saw an improvement with Maynilad's service, instead of these meter readers reporting to their offices of the readings they've done for the day - they have a wireless device (like the wireless credit card machine) that they bring with them and it issues a statement of account. Fast right? Well, here's the problem. For the current month's water bill - I noticed that we were just given an average reading which was 41cu.
Last month's water bill has to be the highest bill EVER. We were billed with the usage of 77cu. Of course, one couldn't argue with the meter reading right? They had the figures! We just assumed that we had a leak somewhere or that it was because we filled a kiddie pool for Kailee to swin in. And so we just paid for the bill - a hefty P3,300+. And this month - I saw that there was no reading but an average of 41cu. This prompted me to call the Maynilad Hotline 1626 to make an inquiry, that was last March 14.
It was only today that I got a feedback. The reason for the averaging was because of the erroneous reading made for the January to February 2012 reading. I asked the CSR for the past 5 months consumption, so as to see how they did the averaging.
October to November 5619 to 5650
November to December 5650 to 5678
December to January 5678 to 5705
January to February 5706 to 5782
February to March 5782 to 5756
Do you see the erroneous reading? How the hell did our water consumption jump back 26 digits?
Now, to the averaging. Since there was an erroneous reading for the month of January to February - they could have just averaged the usage from October to January right? But they DIDN'T! They STILL INCLUDED the erroneous reading in the averaging! How stupid can that be?
Now, that I was told of this feedback from Maynilad, I made an additional complaint to adjust the figures CORRECTLY and to investigate on what really happened. I also asked for a written report to explain what happened to the erroneous reading and what they will do to make the proper adjustments (because I didn't want to keep on calling and following up!) They told me to call back after 7 working days.
And so, the waiting game begins - AGAIN!!