My Medela Freestyle pump konked out on me in Singapore. Good thing I brought my Medela Harmony pump with me. Imagine the STRESS!! I immediately sent an email to the customer service and got a reply to give the hotline a call. So when I got home, I called Medela's customer service to ask for help. I honestly wasn't expecting anything - I just needed help and comforting words. But what I got was the exact opposite. There was no sympathy. I knew that my pump was way out of warranty, but I just needed to hear comforting words such as 'We'll see what we can do to help you' lines like those with no definite answer. You know - to empathize on what I was going through.
What I was told was 'We can't help you with your pump because it's way out of warranty' I also complained on the black dust that I found inside the battery's space and the cold cold lady I was speaking to, told me 'The Black dust is not harmful in any way' - Ohhhhkay, try and convince me it's not harmful. What was worse was that they were unable to find my email!
So when I was told that there was nothing that can be done with my pump. I decided to open it up. I thought to myself that I had nothing to lose. And so I did - I was honestly shocked because the machine was small. I mean it was all hidden in the bulky exterior. I was impressed though because for its size - it had so much power and it served me well for my two kids and I am very thankful for that. But it does makes me wonder though - why does it emit black powder? See for yourself - you be the judge. So, here are the series of pictures on what the pump looks in the inside. Enjoy!