Last December, I was given the chance to stay at The Bellevue Manila and I was impressed with the kind of service that was given me. I have mentioned in my previous post that what I experienced was hospitality at its Best. And so when my in laws told us that we were going to stay at The Bellevue Resort in Bohol - I was thrilled and excited!
At the airport, we were welcomed by a TBR (The Bellevue Resort) staff - he welcomed us with a warm smile and giving us shell necklaces and cold bottled water (which was very refreshing!). We waited a few minutes (getting our bags and loading them in the van) and we were off to The Bellevue Resort. The ride was a good 40 - 45 minutes, this is without traffic.
When we got to the resort, we were impressed at the lobby because it was something we didn't expect to see. I was expecting to see a modern resort looby - but what welcomed our sights was a nature inspired lobby. It wasn't enclosed and instead used the space to create a wonderful nature-esque inspired lobby. It actually reminded me of the JW Marriot Resort in Phuket. Seeing the lobby alone - I was already impressed. The weather was not very hot - but it was sunny and the winds were nice. The clean air was refreshing and seeing the sea and the pool - it was such a pretty sight to behold. I knew what kind of vacation we were to expect.
I checked in my whole family, Cecilia the staff who assisted me was very warm and welcoming. I first asked if the resort was full and she said they were quite full - I followed up with a request, if she can upgrade our rooms - to which she replied that she can only upgrade one of the rooms to an ocean view one, but it was a king size bed. I knew that I had to give this to my in laws, as they deserved it. Unfortunately, this particular room was still being cleaned as we checked it. Cecilia told me that she will inform me as soon as the room is ready. I distributed the room keys and in minutes, we were settled in our rooms.
The rooms are quite big. In my family alone, it was my Panget, myself, Kailee, Connor and Yaya Belen. We requested for a room that had two queen sized bed and it was given us. There was still ample space for Kailee and Connor to move around and about in the room. I have to be honest, I hate cramped hotel rooms and so seeing how big the room was - I was delighted. The room wasn't carpeted, this for me is very practical - especially since it was a resort. It would be a logistical disaster for the management to be make the rooms sand free since there's a beach! But mind you, a carpeted hotel rooms exudes a different feel - sorry, being in the carpet business, well - I know how to sell the idea. Hahaha!!
When we got to the room, the aircon wasn't as cold as we expected. We assumed that since we just came it - the aircon was just turned on. We settled in and rested for a bit. The room was complete with the usual hotel things. It had an electric kettle (with instant coffee, tea, sugars and creams) a mini ref that held some drinks, complimentary rubber slippers that cam in two sizes (one for male and another for the female). The bathroom was pristine clean. I especially liked the sink because I've never seen anything like it before. It had both a bath tub and a shower (with rain shower and telephone shower head!) One thing I noticed in the room (which is brilliant) is that the room had its own breaker (which was hidden in the closet) It meant that the room had its own control on the electricity! Great idea right?
After having our lunch, we went back to our rooms to rest. The kids went to sleep while my Panget and I walked around the resort. We walked around the pool and went to see the play area for the kids and adults. It was a good idea to have this in the resort. I honestly was skeptical about this but then, when I saw it - well, it was a great idea! It was another activity that the family can do aside from swimming in the beach or in the pool. So for those with kids in tow - infant, toddlers and young adults well, they won't get bored. There's an air hockey table, a ping pong table, a foosball table, two Playstation areas and a kid's play area. I promise you, you won't be bored.
After trying the tables ourselves, we decided to head back to the room. When we got to the room I noticed something on the table. It looked like the sandwich that I left on the table/counter was filled with ants. I followed the trail of ants and found that, the ants came from an outlet, the one allocated for the electric kettle. I called the guest services to inform them and in less than two minutes, housekeeping staff were up in the room and were cleaning up. I was amazed at how fast they heeded my request of a clean up. As we were leaving for the pool area, a housekeeping staff returned to our room and asked us if it was okay to spray something in the room (it was for the ants) since we were going to swim, we said it was okay.
The pool was so inviting and lovely. My family, especially my kids had a wonderful time. I liked that the pool had labels on the depth of the pool in certain areas. I especially liked the tiles of the pool because it looked so blue and it was inviting as hell and it complimented the backdrop which was the beach.
When we got back to the room, I noticed that the aircon was still not cold. I called the guest services to ask if they can have someone check the AC because it was still not cold. Again, in less than a minute - the maintenance guy came. He checked on the AC control panel and within seconds declared 'Ma'am, aircon is not working. Are you willing to transfer rooms?' Of course, I had to agree. I was impressed that a maintenance staff was able to decided right there and then of a room transfer. After a few seconds, we received a call from guest services that we were being transferred to another room at a lower floor, but this time - we were being upgraded to an Ocean view room. In a few seconds, a front desk staff was at our doorstep with the new keys to our new room! We hurriedly packed up our stuffs but the front desk staff told us not to worry, that his people will take care of it. And they did - they did all the packing and hauling, we just waited less than five minutes for them to arrive at our new room. With this service alone, I was beyond impressed already. I knew that TBR was training their people very well because they were very helpful and everyone was all smiles. Impressive!
That night, we had a wonderful sleep - the room was cold and the bed was so very comfortable. We slept like babies! I had to wake everyone up because we were going on tour that day. We went down to have breakfast at Lamian and the spread was wonderful! It wasn't overpowering and I felt that it had a balanced selection. The restaurant staff were very alert and gave us a high chair once they saw that Connor was with us. They were very attentive to our needs and kept going back to ask if we needed anything else. My yaya said that she felt that she was well taken cared of at the restaurant. Fernan the hotel staff at Lamian and Marea is very attentive and helpful. One of the things that I liked was that the server Malyn was very gracious to accommodate my request to bring some take away food as Kailee wasn't in the mood yet to have breakfast. I appreciated that gesture very much. Before we left for our tour, I met Mr. Rommel Gonzales, the resident manager of the resort. He was very pleasant and even gave me his card and told me to call him on his private number for any concern. I appreciated this very much - that he gave his personal touch and was very willing to extend help to me and my family.
That night, we had our dinner by the beach. The Bellevue Resort prepared this Earth Hour celebration with a program to entertain their guests. The buffet spread was wonderful - they kept on refilling like there was no tomorrow! I especially enjoyed the pizza, as it was baked in an authentic brick oven. The selection was really good, again - it was balanced. Quality instead of quantity if you ask me. I think most everyone was enjoying and having a great time! You can feel the high energies and spirits of the group! The program was well on its way, when it suddenly drizzled - making guests hurry inside the hotel for cover. It was quite funny because the resident manager, Mr. Rommel Gonzales- was just discussing in his speech earlier in the evening, that the weather that night was cooperating because the previous times - it rained! And it did. The experience was unforgettable and at the same time enjoyable because it has been a long long while since I dined al fresco by the beach!
We all turned in early that night because we were so tired from our tour. My son was knocked out first and then my daughter. I think I was the last one to turn in because I was still watching TV! I was so looking forward to sleeping because the bed was so inviting and the room was very cold. The room felt home (away from home) because it was so comfortable.
I woke up though, feeling a bit warm. I looked at my phone and saw the time it was 2:30+ in the morning. I noticed that the room's AC was turned off. I thought maybe there was a black out, but there were lights outside the room and in the closet. So I went to the AC controller and noticed that there was no display. I pushed the power button and nothing happened. I called guest services (Honestly at that time, I was expecting there will be no one to help) and someone answered, it was Mark. I told him that there was something wrong with the AC and he sent up a maintenance guy to check. Within minutes there was a knock on the door, he checked the AC controller, took it out and noticed too that there was no power. He turned to me and asked if he can go into the balcony to check the compressor, I said yes. So he left and got the keys, and when he came back, he tinkered with the compressor. I think he must be doing something right because I can hear the AC powering up, but then after less than 5-10 seconds, it shuts down again. After a few futile attempts, he declared that there was indeed something wrong with the AC's compressor. He called superior and informed him of such. Within a few minutes I got a call from Mark informing me that we will be transferred to another room on the same floor, just almost across our current room. So I woke up my Panget up and told him that we will be transferring room, I woke up my Yaya and told her to bring Connor to the new room. Within minutes Mark was at our doorstep with keys to the new room, he kept on apologizing. I reassured him that it was alright because no one wanted the AC to malfunction, it was just unfortunate that it happened.
The next morning, we got so many apologies on the incident. I kept on telling them it was alright because it an unfortunate incident, and I understood that these things happened. I commended them for their efforts and their efficient service. I was telling them that considering the time and the limitations they had, they were able to address the concern super fast! And that alone impressed the heck out of me! I mentioned to them that it only means one thing - that the owners trained them very well. The incident speaks volumes on the kind of training and service that they have. I will say it again, this should be duplicated by the local branches of the international hotel chains!
Overall - we had a marvelous stay at The Bellevue Resort. We would love to come back again for the facilities, the tranquility of the place and most of all the service! If you value your privacy, this particular resort is for you. The place is quiet and free from random people roaming around the place and the beach. The Bellevue Resort reminds me so much of the JW Marriot Resort in Phuket where I stayed at in 2005 (right after the Tsunami). The Bellevue Resort is just the right size and considering that this is a locally grown hotel chain, I am impressed by hundreds of miles. Once you enter the grounds of the resort, you will feel the warm Bellevue Hospitality. Experience it to believe. I promise you, you will be blown away with the kind of service, the warm smiles and the sincerity. The Bellevue Resort is world class!
We can't wait to go back.
(Photos to follow..)