Globe Telecom's SPAM & SCAM texters

Thursday, July 10, 2014

I'm sure everyone has been a victim of a spam text or a scammer.  This is not just experienced by a single telecoms company - this happens in ALL of the telecoms company in the country.  There is no one telecom that is spared.  It has become a nuisance for the past few years, and no one is doing anything about it.  I'm sure there are a lot of complaints but they fell on deaf ears.  Finally, this year - Globe Telecom has stepped up and banned two companies who use their prepaid numbers in sending spam text messages.  I applaud that move but why just now, when it has been happening for more than a decade already?  I have continuously received a scam text message about a change in the roaming number - I have reported this for years, but have been ignored.  Why?

This morning, I reported a prepaid number that I received a scam text from.  I took a screen capture and tweeted it to @talk2globe and then @MariaofGlobe tweeted back and this was our conversation:






The question is - Does Globe really send a text message warning to all the spammers/scammers?  They can claim they do, but in all honesty - they can just ignore and tell us otherwise.  What I cannot fathom is why wait for three (3) complaints to disable the number?  It's obviously a scam/spam message right?  Why is there a need to wait for the complaints to surface?  Isn't it very obvious?  You already have a picture as proof that, that particular number is scamming/spamming?!  What other proof do you need?

I have time and again said that the Customer Service in this country suck big time and Globe Telecom is high in the ranks!  I have had this love-hate relationship with that telecoms company.  I have been a loyal subscriber since 1996!  And what I get is crappy service and a slim to none & insulting Loyalty Program - YET, they have the gall to receive awards in the Best In Customer Service award.  Who is this award giving body anyway?  Tell me - give me just one (1) subscriber who is all praise for Globe Telecom - just one subscriber that will tell me with a conviction that Globe is the BEST telecom provider that we have in the country.  There and only then will I believe that Globe is really the BEST in customer service.  So until then - Globe Telecom, shape up!!

I really hate you Globe Telecom!

I'm sure you'd say why don't I switch?  One simple reason - all of my contact are from the same telecom company.  Switching means that I will need to pay for every call that I make to the rival company.  It doesn't make sense at all.  So I AM STUCK.

Here's an update, I think they want me to 'feel' better but sorry - I will not.  This tweet came in this morning:

We are the customers YET, she should do the monitoring and reporting.

Sigh....

13 comments :

  1. i have tried the 3 telecoms and it seems each of them have the same problems. but i have no choice but to subscribe.

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    Replies
    1. Really? So there is no one telecom that is free from this scammer/spammers! Argh. Thanks for dropping by!!

      Love, Didi

      Delete
  2. Naku Didi! Three words, I FEEL YOU! All my life I have been their loyal subscriber pero dahil napagod na ako sa bad service nila (billing and weird chargers) plus the never ending spam messages na lagi ko nirereport at wala naman nangyayari, napagod na ako. Last year, I made a big switch. ngayon mas happy na ako kase aside from mas maliit na binabayaran ko ngayon ay wala pa spam messages! Kung meron man once in a blue moon. Haha.

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    1. And I thought I was alone!! Pero promise, nakakapagod talaga.. Imagine ha wee hours at night may text, akalain mo baka emergency yun pala, manghihingi lang ng load!! Grrrr.....

      Thanks for dropping by!! Hope to bump into you soon!

      Love, Didi

      Delete
  3. Report your own number and see if they send a warning message?

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    1. Hahahaha!!!

      Good idea!! Try mo?

      Love, Didi

      Delete
  4. Parang pag post paid yun ang mabenta sa scam texts, I have globe and smart na prepaid wala pa akong nakuha na scam text from them. Baka totoo ang chismiss na an insider sells the numbers to marketing companies.

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    1. Leirs! I think pag postpaid mas prone kasi nga may data base eh. Alam ko credit card companies sell their database eh.. Baka rin insiders?

      Love, Didi

      Delete
  5. Didi, you know what? I get SPAM calls, from GLOBE pa! GLOBE mismo, selling me all these plans, offering me loyalty ek-ek and they call once or twice a week. Yesterday, when one of them called me again, I told them off talaga. Na they have this so-called Report-A-Spam program, pero yung ginagawa nila is spam din mismo. Unsolicited call e. And yet, when I reported it via tweet, kasabay ng isa pang tweet about a scam text (yung discount na pasaload), they completely IGNORED the text about them calling and calling and only addressed the one where I attached the screen cap of the text scam. Kalokohan diba?

    And what standard replies! Ay nako.

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    1. Kaye! I hate those spam calls from globe offering this and that!! Pero now, naglessen na sa akin. Almost none. baka you're a heavy users? Ang complain ko nga is that I dont get calls for loyalty! hahahaha..

      Alam mo naman sila, they will ignore their own faults and shortcomings since its a marketing ploy..

      I hate those standard replies! I got messages from so many ofGlobe twitter accounts na 'How can I help you?' Pareparehas lang sagot nila eh! Nakaka-asar!! Spiel.

      Love, Didi

      Delete
  6. I've reported a lot, note merely a lot but 6 to 10 Globe numbers already, and still, others keep on coming, plus, my mobile was a dual sim (both Globe) pero yung naka line lang po yung dinadatingan ng scam/spam messages. :/

    from Myxilog with Love <3

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    Replies
    1. So talagang postpaid lines and pinupuntirya ng mga scammers na ito. Sigh..

      Love,Didi

      Delete
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    ReplyDelete