This morning, I reported a prepaid number that I received a scam text from. I took a screen capture and tweeted it to @talk2globe and then @MariaofGlobe tweeted back and this was our conversation:
The question is - Does Globe really send a text message warning to all the spammers/scammers? They can claim they do, but in all honesty - they can just ignore and tell us otherwise. What I cannot fathom is why wait for three (3) complaints to disable the number? It's obviously a scam/spam message right? Why is there a need to wait for the complaints to surface? Isn't it very obvious? You already have a picture as proof that, that particular number is scamming/spamming?! What other proof do you need?
I have time and again said that the Customer Service in this country suck big time and Globe Telecom is high in the ranks! I have had this love-hate relationship with that telecoms company. I have been a loyal subscriber since 1996! And what I get is crappy service and a slim to none & insulting Loyalty Program - YET, they have the gall to receive awards in the Best In Customer Service award. Who is this award giving body anyway? Tell me - give me just one (1) subscriber who is all praise for Globe Telecom - just one subscriber that will tell me with a conviction that Globe is the BEST telecom provider that we have in the country. There and only then will I believe that Globe is really the BEST in customer service. So until then - Globe Telecom, shape up!!
I really hate you Globe Telecom!
I'm sure you'd say why don't I switch? One simple reason - all of my contact are from the same telecom company. Switching means that I will need to pay for every call that I make to the rival company. It doesn't make sense at all. So I AM STUCK.
Here's an update, I think they want me to 'feel' better but sorry - I will not. This tweet came in this morning: