To be honest, I was expecting to be shut down. I have been shut down by Smart a couple of times when I complained of their interrupted and non service days. So with my recent complaint, I just wanted to vent out.
I exchanged messages via DM with #SmartCares on twitter. I was frustrated most of the time because it seemed they didn't read through my messages. I had to repeat and send the messages again for them to understand my situation.
But yesterday afternoon, I finally got through to them. This was their reply to me.
I was honestly so surprised and happy at the same time. I never expected a telco to give back what they took. In all seriousness, I am still in a bit of shock.
As of the moment, the P50.00 has been credited already.
May I just say? I think Smart is really the better telco in the country. It's just unfortunate that most of the people I call and communicate with are with the rival network, thus my decision to stay with the rival telco. Someday, I wish I can have the courage to switch. Someday.
Thank you Smart, you really care.
Thank you super duper!!!