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Showing posts with the label #Modem

Frustrated with BayanDSL & Globe Telecom Customer Service

I am FED UP and I am POWERLESS to do anything but just follow-up every weekday for any update on my concern. Here's what happened. Last March 23 while we were out of the country, we noticed that our CCTV app wouldn't load.  We wondered why but then thought, maybe there was an interruption on the signal.  The next day, it still wasn't up.  The next days were the same. So when we finally came home, I looked at the modem and it didn't have power.  I got another adaptor to plug into the modem to check - and it still wasn't turning on.  I assumed that the modem was busted.  I tried to plug it back in it's original adaptor but still - no power.  Since I was dead tired from the trip, I waited the next day to report to Bayantel. I officially made the report last March 27, 2016.  The hotline I called was 412-1212 and I was told that I'd get feedback and or the modem will be replaced within 24 to 48 hours. 24 hours passed and no news.  I call...