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When your change is - KULANG, AGAIN!

UPDATE:  09/01/2014 2:50PM I called The Bistro Group this morning and was able to talk to Je Matias, Marketing for Watami.  I told her what happened and she apologized.  She asked for my name and contact number because the VP for Operations of Watami will call me to apologize.  I just spoke to a certain Rommel and he apologized on behalf of the group.  I accepted.  I told him that my beef wasn't about the P0.98 but with the manner the situation was handled.  I appreciate that they called me, it shows that they value customer service.  He also mentioned that this wasn't how they trained their staff to be. -------- I wrote about it before When your change is - KULANG. And I am writing about it again. Yesterday, we had lunch at Watami in Shangri-La Mall's East Wing.  We had an okay time.  I say okay because the servers were very busy offering their Bistro card.  I know it's business, but please - when we say no, we mean no. S...

When your change is - KULANG..

I really hate it when retailers don't give you the exact correct change.  What I hate more is that they expect you to understand without informing you that it's kulang!  They will just hand you the change and be silent.  I've often asked these cashers why their change is kulang and they will just reply with 'Wala po kaming sukli eh!'  or they will just give you more - just to silence you.  To me, that is not the point.  The point is - inform us that it is kulang.  I would appreciate it more and disregard the fact that it was kulang. Case in point: I know it's a teeny tiny amount - but my point is, will a cashier accept it if our payment was kulang?  Of course not, right?  They will demand that we pay in the right amount or not buy the item at all!  So, the same logic goes for me - demanding the correct change.  I called the attention of the cashier on this - and she looked at me with apologetic eyes and said that she didn't ...