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Showing posts with the label Bad Customer Service

Helping Elders..

Yesterday, I got the shock of my life inside a Daiso store in Magnolia. I've always been exposed to Pinoys that are very helpful to their elders.  We are all witness to it.  We were all taught to help and assist our elders right?  So this incident really shocked me. There was an elderly woman - let's call her Lola.  She was lined up in front of me at the cashier.  Then there is a girl - the cashier behind the counter.  Then another female staff that looked like the supervisor or manager collating unpurchased items beside me.  Then a male staff fixing stocks behind the counter.  Lola, after she paid and was given her purchases in a big plastic bag, she asked if she could borrow the cart to bring her purchases.  The supervisor behind me said that it wasn't possible.  The Lola said ' Mabigat kasi ' 'The bag is quite heavy' and she was ignored.  I then called the attention of the supervisor, I told her ' Baka pwede niyong tulun...

When your change is - KULANG, AGAIN!

UPDATE:  09/01/2014 2:50PM I called The Bistro Group this morning and was able to talk to Je Matias, Marketing for Watami.  I told her what happened and she apologized.  She asked for my name and contact number because the VP for Operations of Watami will call me to apologize.  I just spoke to a certain Rommel and he apologized on behalf of the group.  I accepted.  I told him that my beef wasn't about the P0.98 but with the manner the situation was handled.  I appreciate that they called me, it shows that they value customer service.  He also mentioned that this wasn't how they trained their staff to be. -------- I wrote about it before When your change is - KULANG. And I am writing about it again. Yesterday, we had lunch at Watami in Shangri-La Mall's East Wing.  We had an okay time.  I say okay because the servers were very busy offering their Bistro card.  I know it's business, but please - when we say no, we mean no. S...

Globe Telecom's SPAM & SCAM texters

I'm sure everyone has been a victim of a spam text or a scammer.  This is not just experienced by a single telecoms company - this happens in ALL of the telecoms company in the country.  There is no one telecom that is spared.  It has become a nuisance for the past few years, and no one is doing anything about it.  I'm sure there are a lot of complaints but they fell on deaf ears.  Finally, this year - Globe Telecom has stepped up and banned two companies who use their prepaid numbers in sending spam text messages.  I applaud that move but why just now, when it has been happening for more than a decade already?  I have continuously received a scam text message about a change in the roaming number - I have reported this for years, but have been ignored.  Why? This morning, I reported a prepaid number that I received a scam text from.  I took a screen capture and tweeted it to @talk2globe and then @MariaofGlobe tweeted back and this was our c...

When your change is - KULANG..

I really hate it when retailers don't give you the exact correct change.  What I hate more is that they expect you to understand without informing you that it's kulang!  They will just hand you the change and be silent.  I've often asked these cashers why their change is kulang and they will just reply with 'Wala po kaming sukli eh!'  or they will just give you more - just to silence you.  To me, that is not the point.  The point is - inform us that it is kulang.  I would appreciate it more and disregard the fact that it was kulang. Case in point: I know it's a teeny tiny amount - but my point is, will a cashier accept it if our payment was kulang?  Of course not, right?  They will demand that we pay in the right amount or not buy the item at all!  So, the same logic goes for me - demanding the correct change.  I called the attention of the cashier on this - and she looked at me with apologetic eyes and said that she didn't ...