the canDIshhh tales

Yes, I DISLIKE them both.  Globe Telecom and Smart Communications. Last Tuesday, I was contemplating - should I subscribe to a 5day unli data with Globe Telecom or use my pocket wifi and subscribe to Smart's 5day unli data.  It was a tough decision.  I had to weigh the pros and cons - and then I eventually realized that if I subscribed with my home network, that it would mean that I won't need to lug around an extra device and extra power bank.  So I opted to go with Globe Telecom, my home network. Registration was supposed to be easy.  I easily subscribed to their unli data and I've done it a dozen times!  It was so easy - I just had to punch in *143# and follow the instructions, and I did.  But then I received a text message saying that the Supersurf 200 I was trying to avail wasn't available in my subscription.  Now, how the hell was that possible?  I tried again and yet I received the same text.  I immediately turned to twitt...

I looked at my rewards points and saw that i had about 44,000 points.  I attached a photo that I copied from the Smart Web Connect site - it said text REDEEM to 9800 And so I did - and when I did, I received an automated reply that said: YOU TEXTED A WRONG KEYWORD. TO KNOW WHAT YOU MAY REDEEM, TEXT REDEMPTION TO 9800. THIS MSG IS P1. Now, why the HELL am I being charged for a wrong keyword that I just COPIED & FOLLOWED from the Smart Webconnect site?? THIS IS NOT MY FAULT AT ALL!!! Had the instructions said to text REDEMPTION instead of REDEEM - I wouldn't have been charge P1.00 for the wrong keyword!! WHAT THE HELL IS HAPPENING????

This is the exact email that I sent to Smart's customer care email, MVP's email and Inquirer's The Consumer: -------------------- Service Request # 315892069 And it happens YET again. I just lost 500+ text messages today, it happens YET again!! Yesterday - July 15, 2010 at 11:08am - I checked my balance and it read: Load: P353.00 Free texts to all networks: 851 I checked it again - July 15, 2010 at 19:33pm it read: Load: P353.00 Free texts to all networks: 375 I check it again - July 15, 2010 at 22:07pm it read: Load: P323.00 Free text to all networks: 375 I check it again - July 15, 2010 at 23:33pm it read: Load: P323.00 Free text to all networks: 375 I then called the CS hotline - the call was received by Ms. Flor Palileo, I asked her to check my account details and she confirmed to me the following: a) My FREE texts to all networks amounted to 683 (composed of 83 free texts from the 500 e-load, 44 free text messages from my call & ...

Last weekend, I got a direct message from SmartCares: (Read from the bottom post up as the first message is at the bottom) Okay - to be honest, I was insulted.  Why?  Because to appease me, they're just throwing in 500 free global texts!  I mean, the reason why I'm complaining is not about getting a 'freebie' out of them, but to get to the truth of where my missing 570+ free text messages were! At first, I thought of accepting it and forgetting the whole thing, but then I realized - when I accept this, it will mean that all my complaining will be for nothing!  I mean, for sure they will just stop and deem the complaint as 'closed' and 'resolved' because I accepted their offer, right?  And I do not want that!  I want justice!  I want them to investigate where in hell are my missing 570+ free text messages ! I've asked a lot of people on their opinion on this and they told me just to accept it, because - I got what I wanted.  But you see,...

Here's the deal - last June 20, 2010 I checked my Smart Buddy's balance - it said that I had load credits amounting to P2.31 with 913 FREE text messages to ALL networks. Last June 30, 2010 out of curiousity, I checked my balance - the load credit was still the same at P2.31 while the FREE text messages to ALL networks was depleted to only 316.  This got me irritated, I immediately called the Smart hotline - to which my call was REJECTED because I had insufficient load to make the call!  I then used a landline, and was once again rejected because of the same reason.  I had to punch in a friend's number just to get through and these are what transpired: June 30, 2010 about 5 in the afternoon: -  I was able to speak to a CSR names Keanz Quintana . -  I waited for the call back of Mr. Jasper Salapare (supervisor) because Keanz assured me that her supervisor will give me a call within the day -  I never got a call back July 1, 2010 at about 9 in the m...

What do you do when all of a sudden your 500+ free text messages become missing? You call the telecom’s customer service hotline, am I right? Well, I did just that – but you know what? Apparently, their customer service hotline requires your number to have a enough load to make the call. Since my load was less the P3.00, the recording refused to take my call. I then tried calling using a landline – again, when I punched in my number – the call was refused saying that I didn’t have enough load. Now – how in freaking hell did that happen? I was using a landline right? I had to type in a friend’s number and then was able to go through. I spoke to a CSR names Keanz (Quintana). What a weird name right? Anyways, I was telling her my problem and she just told me that she was sorry that she couldn’t do anything because their logs only have records 7 days prior to my call. I then asked her if she can ask for my previous records to be reviewed, she said yes and then told me that...