What do you do when all of a sudden your 500+ free text messages become missing?
You call the telecom’s customer service hotline, am I right?
Well, I did just that – but you know what? Apparently, their customer service hotline requires your number to have a enough load to make the call. Since my load was less the P3.00, the recording refused to take my call.
I then tried calling using a landline – again, when I punched in my number – the call was refused saying that I didn’t have enough load. Now – how in freaking hell did that happen? I was using a landline right? I had to type in a friend’s number and then was able to go through.
I spoke to a CSR names Keanz (Quintana). What a weird name right? Anyways, I was telling her my problem and she just told me that she was sorry that she couldn’t do anything because their logs only have records 7 days prior to my call. I then asked her if she can ask for my previous records to be reviewed, she said yes and then told me that their records only show date 7 days prior to my call. She must have said that 7 days thing more than three times, which irritated me. I mean, yes – I understood already that she can only see date 7 days prior to my call, but what I was asking for was if she could retrieve my old records. The reason for my call was to ask why my 500+ free text messages went lost/missing - my balance last 6/20/2010 said that I had 913 free messages to all networks, and just late this afternoon the free messages became 316! I was shocked to see this - I mean, I haven't been using my text messages lately, so how was the 500+ free texts consumed in 10 days??
I then asked her again if she can retrieve records older than 7 days, and nothing happened – she just insisted on her statement saying ‘I am sorry, but we can only access your records from June 23, 2010 until June 30, 2010. I was so irritated that I asked to speak to a supervisor. I was then put on hold for about five minutes afterwhich, she just told me – ‘Ma’am our supervisor is engaged on another line, he tells me that he will give you a call after’ I asked for the name of the supervisor (Jasper Salapare) – so that I can complain about him if he doesn’t make the call.
And so – three hours have passed and STILL there is no phone call. I am giving it until 12 midnight tonight, but I am SURE that they won’t call me back.
Smart Buddy – why does the FREE customer service hotline require people to have enough load to be able to use its ‘customer service’ service? Isn’t that odd since the call is supposed to be FREE??
Boo Smart Buddy! Boo!!