Skip to main content

Ms. Vance Collona

One of the if not the BEST customer service representative I've spoken to in years!

and she's from the Cebu Pacific hotline! 70-20-888

The person I spoke before her dropped my call when I asked for her name. Bad move! And so when I called back - it was Ms. Vance Collona who took my call and assisted me. She told me firs and foremost that they're NOT allowed to drop their calls! She was very patient, very helpful and very eager to finish the transaction! She's good at what she does! She even helped me track down the CSR I spoke to who dropped the call! Now, that's great customer service!




I couldn't believe that she was so willing to help me! Most of the CSR I spoke to help only to a certain extent! But Ms. Vance Collona - she exceeded my expectations!

Mabuhay ka Vance!!

I just hope I got your name right!

And because of the superb customer service given me - you deserve a SPOT here in my blog! Good work girl! It's people like you that make me believe that there are still good and helpful people out there!

For anyone who knows who she is, please tell her that I'd love to post her pic here!!
Labels:

Comments

  1. Dr.PeppermintMay 23, 2008 10:07 AM

    now that's a first. it's difficult to find great CSRs who go the extra mile. now that's an exception to the rule. and she deserves to be praised. :) write cebupacific about it. :)

    ReplyDelete
  2. DidiMay 26, 2008 7:17 PM

    I already did! I just hope it gets through!!

    ReplyDelete

Post a Comment

Popular posts from this blog

ANSON SUPERMARKET - Grocery delivery!!

Sharing is caring, so we can't keep it a secret any longer.  THIS is where we get out groceries!  Well, Anson Supermarket has been where we have been purchasing all of our kids' diapers!  From Kailee to Connor to Shobe!  Yes, yes, yes! A week into the lockdown, it just occurred to us that we can get our groceries from them - but then we thought, we didn't want to force them to do it - after all it's a different time now.  But when we asked and they said yes, it was like we won the lottery.  We sent out our list - a very VERY SPECIFIC list and voila after a day or two (we weren't in a rush) they told us to schedule a pick up.  Please remember that I am sharing this with you guys because I believe so much in the saying 'sharing is caring'.  Please be mindful of your language and respect those who will call or message you about your orders.  Also note that some items might NOT be available - so manage your expectations.   They're a full functioning
11 comments
Read more

#CookingQuest: Winter Melon Soup ala Didi #EnhancedCommunity

One of the things that gets ooohs and aaaahs in a chinese restaurant is the #WinterMelonSoup.   You may ask why?  Well because with this soup, restaurants use the winter melon itself as a huge bowl to serve the soup!  It's a sight to see as you'll be amazed how they were able to pull it off.  You'll see the whole winter melon, and then suddenly they're take out the top part and when you peek in, the soup is inside together with meat bits and other veggies!  My mom has tried it at home, and I remember her being nervous that the winter melon doesn't break apart, kunde sira ang presentation! So during this #EnhancedCommunityQuarantine, I chanced upon Theo's Farm that they have winter melon, so I ordered.  When I saw it - I knew I wouldn't be able to pull off the carving and serving the winter melon.  It actually made the preparation easier.  I had to ask my mom, and she told me to steam the winter melon to soften it.  Honestly, I don't think I can w
4 comments
Read more

#CookingQuest: Chicken Stir Fry

When I was little, I used to see my mom, guama and aunt cook in the kitchen.  I found it amazing, that they have this idea in their heads on what to cook for us.  I remember my guama had small bits of plastic that when opened contained shirmp and cooked pork fat.  I asked her what it was for, and she told me that it was to add 'flavor' to the dish whatever it was.  I don't remember seeing her look at any cook book or a paper with recipe.  She just whipped them all up! When I got older, I became interested in baking - baking because I was afraid of splattering oil.  So I stuck to baking for a while.  It was only when I got married that I had to dive in and cook.  When my Panget and I were newly married, we didn't have a helper during the weekend, so I had to step up.  There were times that we didn't have a helper at all (we borrowed my mom's helper to clean), so I had to do all the cooking.  It was there that I learned to whip something up with just ing
Post a Comment
Read more