What do you do when all of a sudden your 500+ free text messages become missing? You call the telecom’s customer service hotline, am I right? Well, I did just that – but you know what? Apparently, their customer service hotline requires your number to have a enough load to make the call. Since my load was less the P3.00, the recording refused to take my call. I then tried calling using a landline – again, when I punched in my number – the call was refused saying that I didn’t have enough load. Now – how in freaking hell did that happen? I was using a landline right? I had to type in a friend’s number and then was able to go through. I spoke to a CSR names Keanz (Quintana). What a weird name right? Anyways, I was telling her my problem and she just told me that she was sorry that she couldn’t do anything because their logs only have records 7 days prior to my call. I then asked her if she can ask for my previous records to be reviewed, she said yes and then told me that
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