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Smart WRONG KEYWORD charging!

I looked at my rewards points and saw that i had about 44,000 points.


 I attached a photo that I copied from the Smart Web Connect site - it said text REDEEM to 9800

And so I did - and when I did, I received an automated reply that said:
YOU TEXTED A WRONG KEYWORD. TO KNOW WHAT YOU MAY REDEEM, TEXT REDEMPTION TO 9800. THIS MSG IS P1.

Now, why the HELL am I being charged for a wrong keyword that I just COPIED & FOLLOWED from the Smart Webconnect site??

THIS IS NOT MY FAULT AT ALL!!!

Had the instructions said to text REDEMPTION instead of REDEEM - I wouldn't have been charge P1.00 for the wrong keyword!!

WHAT THE HELL IS HAPPENING????
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Comments

  1. nikitaJuly 16, 2010 3:04 PM

    Seems as tho you are having too many problems with this company. Why don't you just switch cell phone carriers instead? Sounds like it's not worth it to stay with them if they keep short changing you for what you pay.

    ReplyDelete
  2. DidiJuly 16, 2010 4:54 PM

    The reason why I cannot leave is because I still have those FREE text messages and loads to consume. After consuming them all RIGHTFULLY, I will definitely call it quits with SMART.

    ReplyDelete
  3. AnonymousJuly 17, 2010 6:32 PM

    Ang OA mo. Kaka-stress entries mo, mai-delete na nga ang subscription.

    ReplyDelete
  4. DidiJuly 18, 2010 12:54 AM

    Hi Anonymous (Apple Mateo)! Thanks for your comment! And thanks for deleting your subscription! I just hope that this complaint doesn't happen to you or to your loved ones, because if it does - I'm sure you'd react that way.. Take Care!

    ReplyDelete

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