Monday, September 01, 2014

When your change is - KULANG, AGAIN!

UPDATE:  09/01/2014 2:50PM I called The Bistro Group this morning and was able to talk to Je Matias, Marketing for Watami.  I told her what happened and she apologized.  She asked for my name and contact number because the VP for Operations of Watami will call me to apologize.  I just spoke to a certain Rommel and he apologized on behalf of the group.  I accepted.  I told him that my beef wasn't about the P0.98 but with the manner the situation was handled.  I appreciate that they called me, it shows that they value customer service.  He also mentioned that this wasn't how they trained their staff to be.


I wrote about it before When your change is - KULANG.

And I am writing about it again.

Yesterday, we had lunch at Watami in Shangri-La Mall's East Wing.  We had an okay time.  I say okay because the servers were very busy offering their Bistro card.  I know it's business, but please - when we say no, we mean no.

So when it came to pay the bill - I handed them P2,200.00.  When I got back the bill, I was shocked to see that I was missing P0.98.  You may say that I am cheap or feeling or whatever - but my point is, I DO NOT tolerate this kind of shortchanging.  IF the establishment allows us to pay less than the amount expected, then I will eat my words and my conviction.  But that will NEVER ever ever happen.

Please see the bill closely and see how much change I was given.

Now, tell me - do I have the right to be ranting about this?

You see, in our country - change is actually - how can you say it nicely.  I don't think there's a nice word for it - but it sucks big time.  Our country doesn't have loose change to compensate those one centavo so what is the norm?  Just ignore them?  What?  I spoke to a Landmark Department store supervisor and she told me that cashiers are advised to give out the rounded off change.  But cashiers don't do this - they pretend not to know and even assume that you don't care about your change and just hand them to you without telling you they're short!  And I hate that the most.  Do we hand them less that what is billed to us?  No!  Because they won't accept it and they will make sure we pay the right amount!  With this, I demand to be given the right change too!

I remember in the ICA canteen, the staff told me that there wasn't enough change and then proceeds to give me candy as change.  I went home and showed my mom, she then tells me never to accept it.  Because like what a fellow mom on IG said - if this was the practice then we too can start paying for things using candy as a currency.

When I called the attention of what seemed to be a supervisor - she just told me that she will take my suggestion to the manager and the management.  I mean WTF?!  Her change was short of P0.98!  She could have just given me coins with the amount of P0.95 and that would have been acceptable!  We have 25centavo coins, 10centavo coins and 5centavo coins - don't they have any?  I didn't like it that she was nonchalant about it and even had the guts to say 'Sana po bumalik kayo next time' 'I hope you still pratronize us'.  Uh, NO FREAKING WAY!

I mean, come on!  When was it okay and acceptable to have kulang na sukli?  These cashiers don't feel the need to inform us because they're just employees at the end of the day - but come one, where did you being socially responsible stop?  This may be a small issue of just 98cents, but come one - 98cents multiplied by a hundred transactions will amount to thousands of transactions in a month!

If you tell me nicely, that's another story because you were truthful and honest.  But not informing us and just handing us the change expecting us to understand - hell NO!

I have complained about this to DTI but nothing had come out of it.  I remember in my first post that Banco de Oro was also doing the shortchanging - but nothing happened too!  I apologize, but I am very much frustrated by this.  I know there are others who feel the same way, and we all HATE it!

You will lose customers with this kind of customer service the Bistro Group!

I am sending this post to their Contact Us page.  If anyone is connected to knows anyone who is connected with the Bistro Group - please please let me know, I want them to know what is happening.  What I am doing is creating awareness of this issue of kulang na sukli because I seriously want to know - what is the REAL procedure when faced with this situation.  What are the cashiers trained to do?

Any help would be greatly appreciated and I will make sure to credit you on this!  I always give credit where credit is due..

Sunday, August 31, 2014

Yaya Diaries: Yaya Babylyn & how I got suckered

I got suckered.

Yes, I have to admit it - I got suckered big time.

You see, I have been looking for a househelp.  My SIL sent me a message and it was in perfect timing.  She said that her previous maid is looking for work, she asked if I needed a helper and at that time.  I did.  So I called Yaya Babylyn - I spoke to her and we exchanged text messages.  She asked if I can send her money for her transportation.  I was reluctant at first, but then since she came highly recommended by my SIL (my SIL said she knew how to cook and take care of a child and was nice) so I agreed.  But on the day I was supposed to send it, she sent me a text saying not to send anymore because she still had to attend to some things at her child's school.  I thought, at least she was honest enough to tell me not to send it, right?  After a few days, she told me to look for other prospects - she said that she doesn't want me to wait for nothing.  And so I looked, and found one.  But it didn't pan out.

Last Tuesday, she sent me a Facebook invite via SMS.  So, the following day, when my other helper left - I sent her a text message asking her if she has found work already - and she replied 'No' so I asked her if she was still interested to work for me.  And she said yes.  She then asked me if I was willing to send her P1,000.00 - I assumed it was for her transportation.  I delayed replying because I was seriously thinking about it.  Then last Friday, I finally decided that I needed a helper.  I then told her that I was willing to send her the money, since she was coming from Bicol - I had to know when she's set to arrive.  She then tells me that she can arrive the following day since she was already in Bulacan.  Red Flag!  Okay, so she's in Bulacan.  So I asked her what the money was for.  She said that it was for her transpo going back to Manila and for some miscellaneous expenses.  I then bargained with her - that she come to Manila first, then I can give her P1,000.00 and she can send it to whomever she wanted to.  But she begged and told me that she was unable to find anyone who can lend her money for transpo.  The text message exchages were at 2PM onwards.  She was really making kulit on sending the money.  Red Flag!  I kidded her that if I sent her money, she won't come - and she told me that my SIL has her Police Clearance - and joked that that piece of paper meant nothing because she can always go an hide right?  But she said she's different.  So I believed her, and at a little before 5PM - I sent the money through Western Union - to a name she texted me of a man - Romel A. Cebu of Tungko, SJDM, Bulacan.  I asked who this person was and she said that this guy was her sister's husband and he is the only one with ID.  She said that she will be at my house on the afternoon of the following day.

The next day came and at 10am, I received a text message saying that she was just going to have lunch and then proceed to go to my house already.  I said 'OK'.  I was out with the kids and came back at 2PM.  The clock show 3PM and there was no sign of her.  A little before 4PM, I sent her a text message asking where she was, but I got no reply.  I then sent another message a little before 5PM, and still no reply.  By 6PM - I tried calling her but she wasn't answering, so I sent another text.  After sending that text - I tried calling and the phone was turned off.  Typical of a helper.  By this time, I knew I was suckered.  I was duped.  I had to admit that already.

That night, I sent her a stern text telling her that I was giving her a chance.  That she needed to come to the house by lunch time.  If not, I will make true what she told me - to call the police on her.  After a few seconds of that text sending - she replies.  And you know what she said?  She said that she was invited by her sister to drink - and she was drunk that's why she wasn't able to travel.  Red Flag!  I was just shaking my head in disbelief.  She then said that she will come the next day - before lunch time.  And I believed her.

This morning - she sends me another text that she won't be able to make it because her niece (her sister's daughter) ran away and she was helping look for her niece.  With this text, I knew that she was making a fool out of me already.  So I told her, that she needed to return the money to me or else, I will make true to call the police on her.  She then begged and said that she will just return the money to me - she promises to do everything possible to return the money.  I knew that this 'returning' is close to impossible.  So, I gave her an ultimatum - that she needed to wire the money to me this afternoon before Western Union closes.  She said that she will do everything possible and for me not to worry.  She event went as far as saying that she will sell her cellphone just to pay me back.  (I will post the series of text exchanges between us)

At 4PM, I still haven't received any transaction number.  at 6PM I sent her a text telling her that since it was already past 5PM, I will call the police already.  And she replies to say that she will send the money the tomorrow morning because the money she asked from her father hasn't arrived yet.  Red Flag!  I told her that I didn't care anymore - that I will make true what she told me to do in case she doesn't show up.  She them proceeds to tell me that she is telling the truth.  I told her to just be honest to tell me if she wanted to work or not - but she was still making excuses.

Here's the thing:  Last Friday night, my SIL sent me a message that Yaya Babylyn was employed with her in laws for 2 weeks.  That last week Yaya Babylyn asked permission to leave because her sister died.  Okay - thinking back, I realized - maybe the reason why she told me not to send her money was because someone else already did.  I didn't want to think bad of her but when my SIL said told me of the reason of death in the family - I assumed that she would resume working for her in laws after the funeral, but why did she want to work for me?  Red Flag!  The story was - Yaya Babylyn was went to work for my SIL's in law's friend but lasted only 3 days - thus her in laws took her in.  Red Flag!  Helpers are notorious for killing off their relatives to make excuses to go home or leave work.  When my SIL told me this - I knew I was duped.  But I gave her a chance - I always believe that people are good - and I want to be proven wrong.  And I was proven wrong.

I saw the red flags, but I chose to ignore them out of desperation.  I have never been duped this way before.  I was always careful when it came to sending money for transportation.  But with this one - since I've met Yaya Babylyn - and I knew she was ok with my SIL - I gave her a chance.  I believed her - but I was wrong.  Please don't think I blame my SIL for this because I don't - I knew it was a risk and I still took it, so here I am.  I was telling my Panget about this and he told me that if ever this yaya comes to our home - not to let her in anymore because she can't be trusted.  So now, I am only after getting back what I sent them.  I honestly don't know how to go about the process of filing a complaint - because I really want to teach her a lesson - that of all people to mess with, not with me.  Not with me.

I am attaching her Police Report and her Facebook Page.  I will not tell you to not hire her, but I will advice you just to be very careful in hiring her.  Learn from me.

Facebook Page :  Babylyn Dagsil Villanueva

P.S. I have been telling friends and family how worthless a Police Clearance is.  I want to be proven wrong by my own statement, so let's see how far this quest will lead me.  Wish me luck!

If any of you know or knows how to go about this - please please share it on the comment section.  Anyone privy with any police station in San Jose Del Monte, Bulacan - please help me.

Saturday, August 30, 2014

Hooked on The Strain


I just discovered a new TV series and I am so very much loooooooving it!

It's called The Strain.

How did I get to watch it?  Well, it was in our HD.  I was bored and I wanted to watch a new show.  I was browsing the folders and the I decided to just re-watch White Collar (because I so love Neal Caffrey) when I saw a new title - The Strain.  I got very curious and decided to watch an episode.  And the rest they say is history.  I saw all five (5) episodes in one night.

That is how much I enjoyed the show.  I was so impressed and hooked on the pilot.  I don't think there's a show (this year) that got me hooked on the pilot alone.  I couldn't explain it - but I was HOOKED.  I was looking forward to every scene, I was giddy and concentrated at the same time.  I was so excited - really really excited and I wanted to know what happened next.

When my Panget got home - I gushed about the show.  I told him that he would love it, and that it was super duper nice.  He just said one thing 'Guillermo del Toro'.  It was only then that I knew why he had that particular show on our HD.  My Panget has this talent for picking out TV shows - and this one, he has in our HD.  The only reason he has it is because of Guillermo del Toro.  My Panget is a huge huge huge fan of this man.  My Panget has watched ALL of his movies and is surely going to watch his future films - with me in tow (whether I like it or not).  My Panget then proceeds to tell me that this was a book that was made into a TV show.  I didn't know that Guillermo del Toro wrote a book!  I then googled it and yeah - he did write it.

Isn't it exciting?  I don't want to go into detail because I might spoil it for you, but I swear to you - if you're a fan of sci-fi/vampire/suspense thriller - then please please, do watch this show!  I promise you, you won't be disappointed!  Every episode makes you more curious.  I really wish I can be patient enough to compile the next few episodes so I can have more than an hour's worth of episode to watch.  I keep waiting for another scene after the episode fades to black. Dammit!  Self control!!


Oh, and Sean Astin is there.

Thursday, August 28, 2014

Tim Ho Wan at the Mega Fashion Hall

I first encountered Tim Ho Wan during last year's Hong Kong trip.  I enjoyed the food very much, especially the BBQ Pork Buns.  It was good and filling, too bad that we had to go all the way to North Point to enjoy it.  Last year too, I think the first international branch opened in Singapore.  I also was able to try it with some friends during our New Year Singapore trip.  And a few months back - Tim Ho Wan finally opened its doors in Mega Fashion Hall in Megamall.

When it first opened, there was a long long queue to get it.  I like queueing - because its so civilized and polite.  There is no 'palakasan' when it comes to queueing - you really need to wait.  But one time, we went to Megamall early - and when we walked passed Tim Ho Wan and we were shocked since the line was so very very long and there was a sign that said that they will be opening at 12noon!  So imagine the wait - you queue immediately at 10am and wait until it opens at 12noon and wait for your turn.  Madness, madness!!

So last Saturday morning - I decided to queue.  I mean, I had nothing to lose because my Panget was renewing his passport and I dropped the kids off at Active Fun.  And so I was slowly walking towards Tim Ho Wan when I noticed that it was already busy!  It was only when I stood in queue that I noticed that they were already open.  When the staff asked how many was in my party - I just said that I was alone.  Hahaha!  So they gave me a table immediately.  The first thing I asked was, was there a limit to the BBQ Pork Buns order, and the lady said it was 3 orders per person.  I sat on the table and ordered away.  A few minutes later, I received a call from my Panget - he was done!  OMG - that was fast!  It was surely less than 30 minutes!!  So I told him to go to Tim Ho Wan because I was already seated.  So while waiting for the kids - we ordered and ordered and ordered.

The famous BBQ Pork Buns of Tim Ho Wan

We ordered like there was no tomorrow since they were only dimsum.  We were still eating when I noticed the time.  I picked up the kids and the server Mark, graciously allowed the kids to sit on our table (he gave us more chairs and another table to connect to ours - nice right?  And we ordered some more and more and more.  Hahaha!!  You won't believe our bill - I was shocked, but what the heck - we were all happy and filled to the brim with Tim Ho Wan yumminess!!

Lotus Leaf Glutinous Rice
(sorry, I forgot what it was really called!  Too hungry and excited!!)

I would like to make a special mention to Mark - our server.  He was very attentive, helpful and very efficient.  His efficiency and warmth made a big difference to our experience at Tim Ho Wan.  Thank you Mark, we enjoyed our meal and your service to us and the kids.  Thank you for indulging our every request and additional orders.  Thank you very very much!!

So, there - I will suggest you go when the mall opens so you won't need to wait in line for a long time.  I'll be sure to visit again, during opening time!  Hehehe...

Tim Ho Wan
Mega Fashion Hall

Wednesday, August 27, 2014

Panels at Nerd HQ 2014 at the San Diego Comic Con

I was exposed to comic books at an early age.  My uncles (my mom's younger brothers) drew very well thus I was used to seeing Superman, Spiderman, Batman, the X-Men and more.  As I was growing up, my twin brother was into comics, he too is very good in drawing.  When he was doing nothing, he would just doodle and the super heroes would come out!  Well, he got the family talent, and I didn't.

When I met my Panget, I learned that he too was into comics and other geeky stuffs.  So, we sort of had something to talk about.  I remember asking him a question on Star Wars, anyways - we started going out and eventually we got married.  His interest with Sci-Fi has rubbed off on me, thus for the last 3-4 years, I have been so fascinated on the Comic Con, more specifically - the San Diego Comic Con (SDCC).

It was just two years ago, that I started watching the panel videos on YouTube, and man are they super entertaining!  I feel so excited whenever July comes because I look forward to the panel videos.  This year, I learned of Nerd HQ.  Nerd HQ was founded by actor  Zachary Levi and he has one of the most exciting panels (in my opinion).  I spent one whole last night during the holidays watching the Nerd HQ panels on YouTube.

It was sooooo much fun!  I'm sorry but the geek in me is the one talking typing.

Here are the panels that I loved:

Orphan Black - I was so shocked that Sarah and Felix do not have real English accents!  And Felix is very ver very good and convincing!  WOW!  I found the character Paul too cocky though, I didn't want to listen to his opinion.  Hahaha!!

Supernatural - this is one of my Panget's favorite show.  He was so happy that this show has been renewed over and over again.  The bromance is indescribable!  I love you Dean Winchester!!  Hahaha...

Nathan Fillion & the Mystery Panel - Can I just say - because of my Panget I became a Nathan Fillion fan.  My Panget loved loved loved Firefly, heck - we got Kailee's name from that show!  Haha.. (trivia!!)  I remember seeing him from the TV show Miss Match with Alicia Silverstone and Two guys a girl and a pizza place with Ryan Reynolds!  So he was quite a familiar looking TV actor.  I didn't know that he has a huge following - apparently, he's quite popular!

I wish someday, I can visit the San Diego Comic Con - but they say its super hard to get tickets.  Sigh.  Someday.  Someday.